Terms and Conditions

Company Name: EBR Group Pty Ltd

Website: www.ebrmoto.com

These Terms and Conditions govern all purchases made through our website. By placing an order, you agree to be bound by these terms and conditions, as well as applicable Australian Consumer Law (ACL).

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1. Orders

• Orders are accepted subject to stock availability.

• We reserve the right to refuse or cancel any order at our discretion (including due to pricing errors, stock issues, or suspected fraud).

• Once an order is confirmed, you will receive an email confirmation.

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2. Pricing and Payment

• All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated.

• Payment must be made in full at the time of order using our approved payment methods.

• We take care to ensure pricing is correct but reserve the right to correct errors before dispatch.

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3. Shipping and Delivery

• We deliver Australia-wide using third-party freight and courier services.

• Delivery times are estimates only and may vary based on location, carrier delays, or other factors outside our control.

• Risk of loss or damage passes to you upon delivery.

• Additional freight charges may apply for bulky or remote deliveries.

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4. Returns and Refunds

We comply with the Australian Consumer Law:

• You are entitled to a replacement, repair, or refund for goods with a major fault.

• For minor issues, we may choose to repair or replace.

• Change-of-mind returns are accepted only at our discretion and may be subject to restocking and freight fees.

• Returned goods must be unused, in original condition, and accompanied by proof of purchase.

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5. Product Information

• We make every effort to ensure product descriptions, specifications, and images are accurate.

• Actual tyre appearance, tread patterns, or packaging may differ slightly from images shown online.

• It is your responsibility to ensure that the tyres purchased are suitable for your motorcycle and intended use.

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6. Warranty

• Tyres are supplied with any manufacturer warranties that apply.

• Warranty claims must be made in accordance with the manufacturer’s processes and may require inspection.

• This warranty does not cover damage caused by misuse, incorrect fitment, racing use, neglect, or normal wear and tear.

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7. Limitation of Liability

• To the extent permitted by law, we exclude all liability for indirect or consequential loss arising from the purchase or use of our products.

• Nothing in these Terms limits your rights under the Australian Consumer Law.

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8. Intellectual Property

All content on our website—including text, images, graphics, and logos—is owned or licensed by us. You may not reproduce or use it without permission.

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9. Privacy

Your personal information will be handled in accordance with our Privacy Policy.

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10. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.

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11. Contact Us

For enquiries about these Terms & Conditions:

Customer Service

EBR Group Pty Ltd dba EBR Moto

Brisbane Australia

Email: sales@ebrgroup.com.au