Privacy Policy

Company Name: EBR Group Pty Ltd

Website: www.moto.com

1. Purpose

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, make purchases, or otherwise interact with us. We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of information:

• Personal details: name, address, phone number, email.

• Payment information: billing details, limited payment data (we do not store full credit card details; payments are processed securely via third-party gateways).

• Order information: purchase history, shipping details, returns.

• Website usage data: IP address, browser type, device information, cookies, and analytics data.

• Marketing preferences: subscription choices for newsletters or promotional offers.

3. How We Collect Information

We collect personal information in several ways:

• Directly from you when you place an order, contact us, or create an account.

• Automatically when you use our website (cookies, analytics, and similar technologies).

• From third parties, such as payment processors, shipping providers, or marketing platforms.

4. Use of Information

We use your information to:

• Process and deliver orders.

• Provide customer support.

• Improve our website and services.

• Send marketing and promotional communications (if you opt-in).

• Comply with legal and regulatory obligations.

5. Disclosure of Information

We may disclose personal information to:

• Third-party service providers (e.g., payment processors, logistics and shipping partners, IT and marketing services).

• Legal and regulatory authorities, where required by law.

• Business partners, but only with your consent or where permitted under the APPs.

We do not sell your personal information to third parties.

6. Overseas Disclosure

Some service providers may be located outside Australia (e.g., cloud hosting or payment processors). We take reasonable steps to ensure that any overseas recipients handle your information in line with the APPs.

7. Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. This includes encryption, secure payment gateways, and restricted access to personal data.

8. Cookies and Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to improve user experience and measure site performance. You may disable cookies in your browser settings, but this may affect site functionality.

9. Direct Marketing

We may send you marketing communications about our products and services. You may opt-out at any time by using the unsubscribe link in our emails or contacting us directly.

10. Access and Correction

You may request access to, or correction of, your personal information held by us. Contact us using the details below. We will respond within a reasonable timeframe in accordance with the Privacy Act.

11. Complaints

If you believe we have breached the APPs, contact us. We will investigate and respond. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC)at www.oaic.gov.au.

12. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be published on our website with the updated effective date.

13. Contact Us

For privacy enquiries or complaints, contact:

sales@ebrgroup.com.au